Tailored on-site workshops

Outcomes described are based on full-length, 6 to 12 hours, workshops. Can be facilitated in smaller segments.

Selling With an Unfair Advantage: No Lying, Cheating or Deception
At the end of the training participants will know how to:

• distinguish a buyer-focused approach from a seller-based approach
• identify and apply techniques that develop rapport
• describe and demonstrate effective questioning skills
• learn and practice a 6 step active listening plan
• recognize and employ at least 4 ways to overcome objections
• increase self-awareness of selling strengths and opportunities for improvement
• identify customer style preferences and the differences in guiding them through the decision making process
• appraise goal achieving ability
• understand natural closing approaches to get a decision
• apply a greater range of the selling process strategies
• create an action plan to make your organization achieve concrete results in winning customers

Creating and Sustaining Employee Performance
At the end of the training participants will know how to:

• find and appreciate individual strengths and weaknesses in others
• find and appreciate individual strengths and weaknesses in themselves
• understand and overcome anxiety to delegate
• delegate with confidence and appropriately to the individual situation
• facilitate meetings for results
• systematize a lifelong learning process for employee job enrichment
• activate a goal setting process that gets results
• set personal goals to maximize both individual and organizational performance
• create and sustain a motivating environment that capitalizes on individual differences

Delivering Presentations That Get Results
At the end of the training people will know how to:

• make a presentation to get the results wanted
• loosen the grips of anxiety to improve presentation effectiveness
• manage difficult situations and problems
• increase professionalism through better attitudes, skills and techniques
• develop an action plan to improve the results of the next presentation

Keep Your Customers!
At the end of this training people will know how to:

• establish a reputation for service excellence
• make your job easier and your customers happier
• increase customer satisfaction by managing complaints more effectively
• manage special service situations and problems
• increase professionalism through better attitudes, skills and teamwork
• develop an action plan to make your organization more customer responsive

I'm interested in a corporate trainer who can help my
organization reach our goals in a hurry.